Support
Answers for grown-ups. Can't find yours? Email us at the bottom of the page.
What's in the free demo?
The whole first factory run and the first race against Rusty. Kids can replay it as often as they like. Unlocking the full game keeps their progress and opens the rest of the Junkyard Cup, the Skyship and every world added later.
How much does the full game cost?
$4.99, once. There are no subscriptions, ads or extra purchases. The nuts and bolts kids collect in the game are earned by playing and can't be bought.
I bought it on another device. How do I get it back?
Sign in with the same Apple account, open the game, go to the grown-ups settings and tap Restore Purchases. You won't be charged again.
Which devices does it run on?
The app runs on iPhone and iPad and plays in landscape. The web demo runs in a current version of Safari, Chrome, Edge or Firefox on a computer or tablet. On a phone, turn it sideways.
How do I pick the right difficulty?
Junior suits ages 6 to 7, Pro ages 8 to 9, and Ace ages 10 and up. You can change it any time in the grown-ups settings. If your kid gets on a streak of right answers, the puzzles step up by one level on their own.
Can more than one kid play?
Yes. Each child can make their own tinkerer, and each one keeps separate progress on that device.
Where is my kid's progress saved?
Only on the device. Deleting the app erases it, and so does clearing your browser's site data for the web demo. We never collect or store it. See the privacy policy.
The sound or voice isn't playing.
Check that the device isn't on silent and the volume is up, then check that Music, Sound effects and Voice are switched on in the game's settings. In a browser, tap the game once: browsers only start sound after a tap.
Email support@turbotinkers.com (support@turbotinkers.com). Tell us which device you use and what happened, and we'll get back to you.